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Bluetooth usually provides a stable connection between the Automower® Connect app and the robotic lawn mower, provided you are within 30 metres (100 feet) of the mower and there are no obstacles in the way. Howewer, you may occasionally experience problems with pairing or connecting to the Automower® Connect app.
In many cases, simply restarting the mower or your mobile device can resolve the issue. If the problem persists or occurs frequently, further troubleshooting may be necessary. Our product assistant can guide you through this process, providing step-by-step solutions based on your specific conditions.
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If you prefer not to use the product assistant, consider the following information:
Restart your mobile device: Sometimes, the mobile device may need to be restarted to resolve any temporary software glitches that could be preventing the Bluetooth connection.
Correct mower: If you have several mowers, ensure you are attempting to connect to the correct product by checking the serial number (found on the rating plate of the product).
If you have tried the above measures and the connection is still not working, please contact your local Husqvarna dealer.
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