Q&A

Services by Husqvarna - overview

When buying or leasing Husqvarna products, you can opt for one of the following offers:

Husqvarna Lease Plus

A complete product and service bundle, including maintenance and repairs for the full leasing period.

Husqvarna Lease Plus includes:

  • Product use and covers the costs of maintenance and repairs. Yearly maintenance of the equipment is mandatory and included.
  • Service can be performed by any authorized Husqvarna dealer.
  • The customer has to use and maintain the equipment in accordance with the corresponding operator's manual.
  • In the event of a malfunction or need for repair, the customer must immediately stop using the equipment and bring it to the authorized dealer for inspection.
  • Authorized robotic mower installationis included in the offering. For deals of CEORA installation, please see HyperCare program details.
  • Off-season storage* and seasonal bladesreplacement included.
  • Possibility to extend the contract for 3 or 5 years.

Husqvarna Service Plus

A service contract includes yearly maintenance, repairs, and off-season storage*.

Husqvarna Service Plus details: 

  • Covers the costs of maintenance and repairs. Recurring maintenance of the equipment is mandatory and included.
  • Service can only be performed by an authorized Husqvarna dealer.
  • The customer has to use and maintain the equipment in accordance with the corresponding operator's manual.
  • In the event of a malfunction or need for repair, the customer must immediately stop using the equipment and bring it to the authorized dealer for inspection.
  • Authorized robotic mower installationis mandatory but not included.
  • Off-season storage* and seasonal bladesreplacement included.
  • For consumers, the contract length is 3 or 5 years.
  • For professional customers, the contract length is 2, 3, 4 or 5 years.

Husqvarna Warranty Plus

Paid warranty extension, prolonging the factory warranty.

Husqvarna Warranty Plus includes:

  • Covers warranty repairs and part replacements for the full contract period according to Terms&Conditions.
  • Service can only be performed by an authorized Husqvarna dealer.
  • The customer has to use and maintain the equipment in accordance with the corresponding operator's manual.
  • Yearly maintenance of the product at an authorized Husqvarna dealer is mandatory. This service is not included.
  • Authorized robotic mower installation1 is mandatory but not included.

1Valid for Automower® only.
2Valid for Automower® only. A blister pack Genuine Automower® blades 9 or 6 pcs. Included yearly and handed out together with a product after maintenance. NOT VALID FOR ALL MARKETS.
* (Country) does not have off-season storage.

What is included in Services by Husqvarna contract

 EXTENDED WARRANTYSERVICE CONTRACTOPERATIONAL LEASE
ProductBought and owned by customerBought and owned by customerOwned by HCS and used by customer
Maintenance
according to maintenance plan
(x)xx
Warranty repairs
claimed according to factory warranty conditions for the extended warranty period
x  
Repairs
according to terms & conditions
 xx
Installation
 not active in all countries
(x)(x)x
Off-season storage
for robotic mowers only
not active in all courtiers
 xx
Blades
for robotic mowers only
 xx
Insurance  x

x - Included in the contract. Compensated by Husqvarna.

(x) - Mandatory but not included, paid by the customer.

Authorized dealer - Resellers who have been authorized by Husqvarna to sell Husqvarna products.

HCS - Husqvarna Commercial Solutions; to be contacted when there is an issue.

Maintenance1 - Yearly scheduled inspection and upkeep by an authorized dealer.

Warranty Repairs - Repairs made to your product covered by the Husqvarna factory warranty. 

Repairs1,2 - An add-on repair service to the standard warranty repair policy offered by Husqvarna and performed by an authorized dealer. This also includes emergency repairs in the case of unexpected breakdown of the equipment. 

Installation1 - In the case of robotic mowers, the installation is to be performed by an authorized dealer.

Off-Season Storage3,4 - Storage of a robotic mower at an authorized dealer, ready for pick up when the season starts.

Blades3 - A package of Husqvarna genuine blades. Valid with Service Plus and Lease Plus contracts.

InsuranceHusqvarna Lease Plus insurance policy

1According to Terms&Conditions.
2Not applicable if the product is damaged due to abuse, neglect, misuse and misapplication.
3Valid for Automower® only.
4NOT VALID FOR ALL MARKETS.

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