The Automower® robotic lawn mower is disconnected, not connecting or not pairing

Connecting to an Automower® robotic lawn mower using the Automower® Connect app on a mobile device is usually straightforward. However, there may be times when the connection fails, the pairing doesn't work or the mower disconnects.

Potential causes

There are several possible causes for connection or pairing issues. The solutions can vary depending on:

• Your Automower® model
• The type of connection (Bluetooth, Wi-Fi or mobile)
• Whether you have previously connected to the mower
• The status or settings of the mower, your mobile device or the Automower® Connect app
• The coverage of the Wi-Fi or cellular network

Basic troubleshooting steps

In many cases, simply restartingthe mower or the mobile device can resolve the issue. Consider these common solutions if your mower is disconnected, not connecting or not pairing:

• Restart the robotic lawn mower.
• Restart your phone and make sure you have the latest version of the Automower® Connect app.
• For Bluetooth models, make sure you are within Bluetooth range of your robotic lawn mower (5 metres/16 feet) and that Bluetooth is activated on your device.
• For cellular models, check that your mobile device and robotic lawn mower have network coverage.
• For Wi-Fi models, make sure that the Wi-Fi network is connected to the internet.

More information

Please refer to these articles for help with different connection types (Bluetooth, Wi-Fi and cellular connection):

• How to add an Automower® robotic lawn mower to Automower® Connect
• Problems with the Bluetooth connection
• Problems with the Wi-Fi connection
• Problems with the mobile connection

If the problem persists or occurs frequently, further troubleshooting may be necessary. Our product assistant can guide you through this process, providing step-by-step solutions based on your specific conditions. 

Open product assistant

For personalised assistance with your robotic lawn mower, please contact your local Husqvarna dealer.