Troubleshooting mobile connection issues in Automower® robotic lawn mowers

The mobile network normally offers a stable connection to the Husqvarna Cloud and the Automower® Connect app, but in some cases, you may experience that your robotic lawn mower gets disconnected from the Automower® Connect app.

• What happens when the mower is disconnected from the mobile network?
• Why is my mower disconnected?
• Troubleshooting a mobile network connection
• Is the connection still not working?

What happens when the mower is disconnected from the mobile network?

When the mower is disconnected from the mobile network:

• The mower will continue mowing the lawn as normal, according to the schedule.
• The mower cannot communicate with the Husqvarna Cloud using the mobile network.
• You can send commands using smart home services, such as Google Home, Amazon Alexa and IFTTT, but the mower will not be able to receive or follow the commands. Commands sent when the mower is disconnected are not saved for later.
• You can control the mower using the Automower® Connect app if you are connected to your mower via Bluetooth and are within 30 metres (100 ft) of the mower.
• The mower will reconnect automatically to the Husqvarna Cloud as soon as it receives a network signal. Then you can control the mower as usual with the Automower® Connect app and smart home services. The dashboard in the Automower® Connect will display when your mower is connected. 
• If the mower was disconnected after a stop or pause command, press START on the mower to restart operation and allow it to reconnect.
• An Automower® model that communicates with the Husqvarna Cloud using both mobile and Wi-Fi connectivity will automatically switch to a Wi-Fi connection if there is no mobile signal, and you can control the mower as normal. It will not appear as disconnected when there is no mobile signal.

Why is my mower disconnected?

There are several possible reasons why your mower may disconnect from the mobile network. These include temporary network issues, poor signal coverage in your area, loss of internet connection on your mobile device or a change in settings.

For some models, if operation is not restarted within a certain time after someone pressed the STOP button or the mower was paused, the status of your mower will change to Stopped – Disconnected or Paused – Disconnected to save battery. This is normal behaviour. The time period before disconnecting varies between 25 minutes and 5 hours depending on battery level. When this happens, press START on the mower to restart operation and make it reconnect. Note that the product normally does not stop or pause because it is disconnected. Instead, it gets disconnected because it has been paused or stopped.

Troubleshooting a mobile network connection

In many cases, a simple restart of the mower or your mobile device is enough, but if the problem persists, you may need to perform some troubleshooting. The solutions vary depending on Automower® model, the status or settings of the mower or your mobile device, the coverage of the mobile network etc.

The easiest way to troubleshoot the issue is using our product assistant. It will guide you to a step-by-step solution based on your specific conditions. 

Open product assistant

If you prefer not to use the product assistant, check out the information below.

Basic troubleshooting steps

1. Restart the mower: Set the product to OFF and then to ON.
2. Restart your phone.
3. Restart the Automower® Connect app. iOS | Android
4. Update the Automower® Connect app: Make sure that you have the latest version of the app. App Store | Google Play
5. Check your phone’s internet connection: Make sure that your phone has an Internet connection.
6. Check the mower’s network coverage: Check the network icon on the mower display. If the coverage is consistently bad, you may want to contact your Husqvarna dealer to help you change to another network provider (additional costs will apply).
7. Check for temporary mobile network issues: If the network is down in your area, the status of your mower will be set to Disconnected. Wait until the network issues are resolved to connect to your mower again.
8. Update the mower’s firmware: For models that support FOTA, if a new firmware is available, make sure that you have installed it. Check the Automower® Connect app for update notifications.

Restart the Automower® Connect module

If the above steps do not work, try restarting the Automower® Connect module. This can be done using the mower display or the Automower® Connect app, depending on which Automower® model you have. Note that it may take some time for the mower to establish a connection to the Husqvarna Cloud after a restart.

Restarting the Automower® Connect Module using the Automower® Connect App

1. Make sure that you are within Bluetooth range and connected to your mower using Bluetooth.
2. Select Settings in the Automower® Connect app and tap Automower® Connect.
3. Turn off the Automower® Connect module by disabling the Automower® Connect option.
4. Wait 5 minutes.
5. Restart the Automower® Connect module by enabling the Automower® Connect option.

Restarting the Automower® Connect Module using the Mower Display

1. Navigate to Accessories > Automower® Connect.
2. Turn off the Automower® Connect module by disabling the Automower® Connect option.
3. Wait 5 minutes.
4. Restart the Automower® Connect module by enabling the Automower® Connect option.

Completing the pairing process

The below information applies to the following Automower® models:

• Automower® 405X
• Automower® 410XE NERA
• Automower® 415X
• Automower® 430X NERA
• Automower® 435X AWD
• Automower® 450X NERA
• Automower® 450X EPOS™
• Automower® 450XH EPOS™
• Automower® 535 AWD
• Automower® 550 EPOS™
• Automower® 550H EPOS™

If you get outside of the Bluetooth range of your mower when you are connected using Bluetooth, your mower will switch automatically to a mobile network connection. If your mower is not paired to Automower® Connect and the Husqvarna Cloud using the mobile network, it will appear as Disconnected when you are outside of the Bluetooth range of your mower. Then you need to initiate a new pairing.

To verify if your mower is paired using the mobile network, do one of the following:

• Select Settings in the Automower® Connect app and tap Automower® Connect. If it says Disconnected, your mower is not paired using the mobile network.
• Log in to the Automower® Connect app using another device. If your mower does not appear under My Mowers on the other device, your mower is not connected using the mobile network.

Pairing your mower to Automower® Connect using the mobile network

1. Make sure that you are within Bluetooth range and connect to your mower using Bluetooth.
2. Select Settings in the Automower® Connect app and tap Automower® Connect.
3. Tap Initiate new pairing to start a new pairing process and then follow the instructions on the screen.

Is the connection still not working?

If you have tried the above measures and the connection is still not working, contact your local Husqvarna dealer.

More information

• How to add an Automower® robotic lawn mower to Automower® Connect
• Problems with the Bluetooth connection to Automower® robotic lawn mower
• Problem with the Wi-Fi connection to Automower® robotic lawn mower

For personalised assistance with your Automower® robotic lawn mower, contact your local Husqvarna dealer.