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Troubleshooting

Troubleshooting pairing issues with the Automower® Connect app during an EPOS™ installation

Updated 8 July, 2024
When installing your Automower® NERA robotic lawn mower equipped with EPOS™ technology, following the installation steps in the correct sequence is key.
 
If you are having trouble pairing your robotic lawn mower to the Automower® Connect app, it could be due to premature mounting of the EPOS™ Plug-in module on the product. To resolve this, try the following:
  1. Remove the robotic lawn mower from the charging station and turn it off.
  2. Disconnect the EPOS™ Plug-in cable from the mower and leave it disconnected.
  3. Turn on the mower.
  4. Try pairing the mower with the Automower® Connect app again.
  5. Turn off the robotic lawn mower.
  6. Reconnect the EPOS™ Plug-in cable.
  7. Place the robotic lawn mower in the charging station and turn it on.
  8. A new firmware update will start, which can take up to an hour.
  9. Continue with the next step of the EPOS™ installation: Husqvarna Automower® virtual boundary installation guide.

Important

  • Do not skip cloud pairing in the app. Skipping pairing will prevent the mower from downloading firmware updates, which are necessary to complete the EPOS™ installation. 
  • If you own an Automower® 310E NERA or an Automower® 320 NERA, it is important that you do not skip Wi-Fi pairing during the EPOS™ installation. Skipping pairing will prevent the robotic lawn mower from downloading firmware updates, which are necessary to complete the installation. 
For personalised assistance with your robotic lawn mower, please contact your local Husqvarna dealer.

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